Return & Refund Policy
Last updated: 2026
This policy applies to wholesale orders placed on our website.
- Eligibility for Return
We accept returns only for stock ready-made bags within 30 days after you receive the goods.
Items must be unused, unmodified, with original packaging and labels intact.
We accept returns for the following reasons: manufacturing defects, wrong items shipped, obvious damage caused during transit.
⚠ Custom OEM / ODM orders (custom color, custom logo, custom pattern, custom size) are NOT eligible for return or refund once production starts.
- Return Process
You must contact us via email or WhatsApp to apply for a return authorization (RMA) before sending items back.
Please provide clear photos or videos to prove the problem.
Return shipments without RMA will be rejected. - Shipping Cost for Returns
If the return is caused by our factory mistake (defect, wrong goods), we will cover the return shipping cost.
If you request return due to personal preference, market sales problem or change of mind, you need to bear all return shipping fees, import duties and related charges. A restocking fee may apply. - Non-Returnable Situations
- Goods damaged by improper use, artificial scratch, stain, modification
- Clearance / discounted bulk goods
- Goods over 30-day return window
- Customized orders as mentioned above
- Refund Processing
After we receive and inspect the returned goods, we will process your refund or exchange within 7 working days.
Refunds will be issued to your original payment account. - Dispute
Any disputes related to returns shall be solved through friendly negotiation.
